Shipping policy

 

The following information sets out the terms and conditions that constitute our Shipping Policy. 

1. Processing your Order 

An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase. 

2. Shipment Processing Time
Processing time refers to the time it takes for us to prepare your order for shipping. 

After your payment is authorised and verified, all orders are processed within 2 working days. We will contact you for some reason if there are any delays. 

3. Shipment Locations

3.1. Domestic Only 

Bill's Store does not ship internationally at this time. We ship domestic only - anywhere in Australia. 

3.2. Shipping Restrictions 

Our company does ship to both commercial and domestic addresses. Customers can have their products shipped to a P.O box. 

Shipping to US is currently on hold until further notice

4. Shipment rates and delivery estimates 

We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order. 

  • (a)  Express Shipping
    The order will arrive within 1-3 business days.
    Express Shipping costs $15.
  • (b)  Standard Shipping
    The order will arrive within 3-5 business days. 
    Standard Shipping costs $10. 

(c) Please note: 

  • (i)  Business day means Monday to Friday, except holidays.
  • (ii)  Orders are not shipped or delivered on weekends or holidays.
  • (iii)  Date of delivery may vary due to carrier shipping practices, delivery
    location, method of delivery, and the items ordered.

Estimated Delivery Date:

(A) Transit Time: The amount of time it takes your order to leave our warehouse and arrive at the local delivery carrier. 

  • (v)  We will not be responsible for wrong shipping address if you provide
    incorrect information.
  • (vi)  In-store pickup dates vary based on product availability.

5. Tracking Options 

Bill's Store aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package. 

5.1. 

Domestic
All orders delivered within Australia automatically have tracking. 

This service comes with tracking and your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally. 

6. Damages
If there is any damage to the packaging on delivery, contact us immediately at hello@billsstore.com.au

7. Questions 

If you have any questions about the delivery and shipment of your order, please contact us at hello@billsstore.com.au