Shipping & Returns

Standard Shipping - $10
Express Shipping - $15
Free Shipping over $150*

Bulky Items - $20

*Free shipping excludes bulky or oversized items.

The following information sets out the terms and conditions that constitute our Shipping Policy. 

1. Processing your Order 

An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase. 

2. Shipment Processing Time
Processing time refers to the time it takes for us to prepare your order for shipping. 

After your payment is authorised and verified, all orders are processed within 2 working days. We will contact you for some reason if there are any delays. 

3. Shipment Locations

3.1. Domestic Only 

Bill's Store does not ship internationally at this time. We ship domestic only - anywhere in Australia. 

3.2. Shipping Restrictions 

Our company does ship to both commercial and domestic addresses. Customers can have their products shipped to a P.O box. 

4. Shipment rates and delivery estimates 

We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order. 

(c) Please note: 

Estimated Delivery Date:

(A) Transit Time: The amount of time it takes your order to leave our warehouse and arrive at the local delivery carrier. 

5. Tracking Options 

Bill's Store aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package. 

5.1. 

Domestic
All orders delivered within Australia automatically have tracking. 

This service comes with tracking and your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally. 

6. Damages
If there is any damage to the packaging on delivery, contact us immediately at hello@billsstore.com.au

7. Questions 

If you have any questions about the delivery and shipment of your order, please contact us at hello@billsstore.com.au

 

Returns

We are sure you will love your purchases from Bill's Store, but on the off chance you are not completely happy, please read the terms & conditions below outlining our policies. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Unfortunately we do not process refunds for change of mind however if you believe a product is faulty please contact us immediately and upon inspection we will treat each return case by case.

To be eligible for an exchange or credit note, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. If it is a product that needs to be assembled such as Banwood or Mustard Made, the items must be unassembled and still be inside their original box. You’ll also need the receipt or proof of purchase. You will be responsible for your own shipping costs to return the items and we do recommend you use a trackable shipping service as we cannot process the return until we have received the item.

To start a return, you can contact us at hello@billsstore.com.au. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You are more than welcome to contact us for any return questions at hello@billsstore.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to contact us immediately and organise a return. Once we receive parcel that you have sent back we will be able to immediately dispatch the product you are exchanging for.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.